Refund policy

Returns & Refunds

You have 7 calendar days after delivery to request a return.

To be eligible for a return, your item must be unused, unopened, sealed, in its original packaging, and accompanied by proof of purchase.

Due to the personal-care nature of our products, we cannot accept returns for products that have been opened, used, unsealed, tested, mixed with another product, decanted, altered or contaminated after delivery.

To start a return, contact us with your order number and reason for return:

Email: sales@devoninatural.co.za
WhatsApp: 065 606 4220

If your return is accepted, Devoni Natural will provide a return shipping label or arrange return instructions at our cost. Items sent back without first requesting a return will not be accepted.

Returns should be sent to:

Devoni Natural
9751 Grassland
Heidedal, Bloemfontein
Free State, 9300
South Africa

Damaged, incorrect or missing items

Please inspect your order when it arrives. If an item is damaged, leaking, defective, missing or incorrect, contact us within 48 hours of delivery.

Reporting an issue within 48 hours helps us investigate delivery-related damage or errors as quickly as possible and does not limit any rights you may have under applicable law.

Please include your order number and clear photos of the product, packaging and visible issue where possible. We will assess the matter and arrange an appropriate solution, which may include a replacement, refund or return collection.

Non-returnable items

Opened, used or unsealed personal-care products are not eligible for change-of-mind returns.

Sale items and gift cards are not eligible for change-of-mind returns. This does not affect a customer’s rights where an item is faulty, damaged, incorrectly supplied or does not meet the required standard.

Exchanges

The quickest way to receive a different product is to return the eligible item first. Once the return is approved, a separate order can be placed for the preferred item.

Refunds

We will notify you once your return has been received and assessed.

If approved, your refund will be processed to the original payment method within 10 business days. Your bank or payment provider may require additional time to reflect the refund.

If more than 15 business days have passed since your refund was approved, contact us at sales@devoninatural.co.za.

Contact us

Email: sales@devoninatural.co.za
WhatsApp: 065 606 4220

Devoni Natural
Nature established by grace.